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询盘意味着潜在的商机。因此，询盘的回复必须及时、礼貌、有用。无论询盘来自老客户还是新客户，都应表明谢意。确保回复包含所有所需的信息和你想说明的几点。如果询盘来自新的客户，同时还应表达与对方建立业务关系的希望。如果寻购的商品没货，除了表示歉意之外，还应告知何时有货，并借此机会介绍其他的商品作为替代品，以给对方留下好的印象，这有可能会带来更多的业务。
Enquiries mean potential business . Therefore , replies to enquiries must be prompt ,courteous , and helpful . Say how much you appreciate them no matter whether enquiries are from old clients or new clients . Make sure that the reply covers all the information asked for and all the points you want to make . If enquiries are from new client , hope of keeping up friendly relations should also be expressed . In case good enquiried for are not available , in addition to expressing regret , the seller should also inform when they'll be available and , by taking this opportunity , introduce other products as substitute so as to create a good impression , which hopefully result in more business .
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